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General Terms & Conditions

Hotel Excellency, Bhubaneswar

Please take a moment to read through our general policies and important conditions that help ensure a safe and pleasant stay for all our guests.

  1. Check-in: 12:00 noon   |   Check-out: 11:00 am
  2. Room tariff is exclusive of 5% GST as per current rates.
  3. Company GSTN invoices require an email from the company’s official ID.
  4. Non-guaranteed bookings may be canceled without notice.
  5. Requests for King/Twin Beds are subject to availability.
  6. Children below 5 yrs: complimentary. 6 yrs & above: extra charges apply.
  7. Room occupancy limits apply. Unregistered guests not allowed.
  8. Use the safe locker for valuables. Management not liable for losses.
  9. Lock your door before sleep or when leaving the room.
  10. Use hotel amenities responsibly; misuse may revoke access.
  11. Do not remove towels or hotel items from the premises.
  12. Alcohol is permitted in designated areas. No excessive drinking or disturbance.
  13. Illegal substances are strictly prohibited on the property.
  14. Know emergency exits and follow fire safety protocols.
  15. Do not tamper with smoke/fire equipment.
  16. Candles, incense, or open flames are not allowed in rooms.
  17. Report lost keys immediately. Replacement charges apply.
  18. Only registered guests are provided room keys.
  19. Room charges over ₹10,000 require interim settlements.
  20. Vehicle parking is at the owner’s risk. Lock your vehicle.
  21. Wi-Fi is free for guests; misuse may lead to suspension.
  22. Room damage will incur charges. Maintain good condition.
  23. Daily housekeeping is available unless 'Do Not Disturb' is activated.
  24. Quiet hours: 9:00 PM – 7:00 AM. Respect others’ comfort.
  25. Guests are responsible for safety while using gym/pool/parking.
  26. Request a provisional invoice anytime during the stay.
  27. Lost/found items stored for 30 days. Proof required for retrieval.
  28. No weapons, explosives, or dangerous goods allowed.
  29. Rude behavior toward staff may lead to expulsion.
  30. No loud music or parties allowed in rooms.
  31. Package Meal Timings:
    • Breakfast: 7:00 AM – 10:00 AM
    • Lunch: 12:30 PM – 3:00 PM
    • Dinner: 7:00 PM – 10:00 PM
  32. Unconsumed packaged meals outside the timing will not be re-served.
  33. All rooms are NON-SMOKING. Ask for designated smoking zones.
  34. Carry a valid government photo ID for check-in. PAN card not accepted.
  35. Foreign guests must show valid passport & visa.
  36. Banquet guests must show valid government ID at entry.
  37. Banquet Sessions: A (9 AM–5 PM) | B (6 PM–11 PM)
  38. Advance payment required for banquet booking.
  39. No reduction in headcount after booking confirmation.
  40. Food prepared for 10% extra. Price may vary if numbers increase.
  41. Banquet must be vacated on time. Hourly rates apply for extensions.
  42. Additional power usage will be charged to the client.
  43. Firecrackers are not allowed on hotel grounds.
  44. Orchestra/DJ/loudspeaker use requires prior approval.
  45. No smoking inside banquet halls.
  46. Any damage to banquet space will be billed to host.
  47. Force majeure clause applies for delays beyond control.
  48. Only hotel-provided infrastructure is included in hall rental.
  49. Music permitted until 10:30 PM with prior legal approval.
  50. Hosts must obtain IPRS & PPL licenses for music events.
  51. Taxes applicable as per event date.
  52. Outside food/drinks strictly not allowed.
  53. No takeaways allowed from buffet or packaged meals.
  54. Guests must safeguard personal belongings.
  55. Event contracts must be signed by the client/host.
  56. Only hotel-approved vendors/event managers are allowed.
  57. Do not fix posters or banners on walls or ceiling.
  58. Right of admission reserved by hotel management.
  59. MSME Info: Hotel Excellency is registered under MSMED Act, 2006
  60. UDYAM: OD-19-0021843   |   CIN: U55101OR2011PTC013333
  61. GST: 21AACCE6610K1ZZ   |   TIN: 21542700618

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