Our hotel policies are designed to ensure a comfortable, safe, and seamless stay for all our guests. Please review the policies carefully.

1. Check-in and Check-out:
   • Check-in Time: 12:00 noon
   • Check-out Time: 11:00 am
   • Early check-in/late check-out is subject to availability and extra charges.
   • Original valid photo ID is mandatory (Aadhaar, Voter ID, DL, Passport – PAN not accepted). International guests must present valid passport and visa.
2. Reservation & Cancellation:
   • Reservations confirmed only on 100% advance payment.
   • Room preferences (e.g., King/Twin beds) can be requested, subject to availability.
   • Unmarried couples are not allowed to book rooms.
   • Cancellation Policy:
     • 1–2 rooms: 0–48 hrs: 100% charge; >48 hrs: Free
     • 2+ rooms: 0–7 days: 100% charge; >7 days: Free
     • No-show: 100% of total booking amount is charged
3. Payment and Billing:
   • Payment accepted via UPI, Credit/Debit Cards, Net Banking, Wallets
   • Final bill generated at check-out
   • Submit GST details at check-in or via email for inclusion on invoice
4. Smoking, Pets, Child & Visitors:
   • Smoking only allowed in designated areas
   • No pets allowed for hygiene and safety
   • Children below 5 years: free | 6+ years: considered as extra person
   • Visitors not allowed in rooms; meetings in lobby, restaurant or bar only
5. Noise and Behaviour:
   • Quiet hours and respectful behavior are expected at all times
   • Disruptive guests may be asked to vacate the hotel
6. Lost and Found:
   • The hotel is not responsible for lost/damaged belongings
   • Guests should report lost items promptly
7. Safety, Security & Hygiene:
   • Emergency signage and fire equipment are placed across the property
   • Guests are advised to use in-room lockers for valuables
   • Firearms, ammunition, and hazardous items are prohibited
   • No outside food or beverages are allowed inside the hotel
8. Amenities & Facilities:
   • Swimming Pool: 8 AM – 8 PM (In-house guests only; costumes mandatory)
   • Gym: 5:30 AM – 10:30 AM | 5:30 PM – 8:30 PM (children under supervision)
   • Restaurant: Open till 11 PM (Last order at 10:30 PM)
   • Resto Bar: 12 PM – 12 AM (Only 21+ allowed)
   • Banquets: 8 halls available; booking requires advance payment
   • Parking: Free, limited availability. Parking at owner’s risk
9. Property Damages: Guests will be liable for any damage or loss caused to hotel property by them or their associates.