Hotel Policies

Hotel Excellency, Bhubaneswar

Our hotel policies are designed to ensure a comfortable, safe, and seamless stay for all our guests. Please review the policies carefully.

  1. Check-in and Check-out:
    • Check-in Time: 12:00 noon
    • Check-out Time: 11:00 am
    • Early check-in/late check-out is subject to availability and extra charges.
    • Original valid photo ID is mandatory (Aadhaar, Voter ID, DL, Passport – PAN not accepted). International guests must present valid passport and visa.
  2. Reservation & Cancellation:
    • Reservations confirmed only on 100% advance payment.
    • Room preferences (e.g., King/Twin beds) can be requested, subject to availability.
    • Unmarried couples are not allowed to book rooms.
    • Cancellation Policy:
      • 1–2 rooms: 0–48 hrs: 100% charge; >48 hrs: Free
      • 2+ rooms: 0–7 days: 100% charge; >7 days: Free
      • No-show: 100% of total booking amount is charged
  3. Payment and Billing:
    • Payment accepted via UPI, Credit/Debit Cards, Net Banking, Wallets
    • Final bill generated at check-out
    • Submit GST details at check-in or via email for inclusion on invoice
  4. Smoking, Pets, Child & Visitors:
    • Smoking only allowed in designated areas
    • No pets allowed for hygiene and safety
    • Children below 5 years: free | 6+ years: considered as extra person
    • Visitors not allowed in rooms; meetings in lobby, restaurant or bar only
  5. Noise and Behaviour:
    • Quiet hours and respectful behavior are expected at all times
    • Disruptive guests may be asked to vacate the hotel
  6. Lost and Found:
    • The hotel is not responsible for lost/damaged belongings
    • Guests should report lost items promptly
  7. Safety, Security & Hygiene:
    • Emergency signage and fire equipment are placed across the property
    • Guests are advised to use in-room lockers for valuables
    • Firearms, ammunition, and hazardous items are prohibited
    • No outside food or beverages are allowed inside the hotel
  8. Amenities & Facilities:
    • Swimming Pool: 8 AM – 8 PM (In-house guests only; costumes mandatory)
    • Gym: 5:30 AM – 10:30 AM | 5:30 PM – 8:30 PM (children under supervision)
    • Restaurant: Open till 11 PM (Last order at 10:30 PM)
    • Resto Bar: 12 PM – 12 AM (Only 21+ allowed)
    • Banquets: 8 halls available; booking requires advance payment
    • Parking: Free, limited availability. Parking at owner’s risk
  9. Property Damages: Guests will be liable for any damage or loss caused to hotel property by them or their associates.

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